** When can I expect to receive my delivery? Can I track my order?
If you place your order by 2PM PST Monday through Friday, your order should ship that same day. If not, it will go out the next business day.
If you select our Free Standard Shipping(to the Continental US - no PO Boxes), we will use FedEx to ship all of our Bags and Cases, and the US Postal Service Priority Mail / First Class Mail to ship our Sample Packs. At this time, only FedEx allows for tracking on orders. You will receive an email from us saying your order has been processed then one from FedEx after your product has shipped from our warehouse near the end of the day PT. If it has been more than 2 business days since your order was placed and you have not received your tracking email, please contact us.
Generally speaking USPS transit times are 2-4 days to locations West of the Rockies and 5-7 business days East of the Rockies. You can receive an estimated ground time in transit and shipping schedules by visiting FedEx HERE. Our warehouse origin is 94063. Expedited shipping is available for an additional cost during the checkout process as well.
** Do you offer discreet packaging?
We do offer discreet packaging - when checking out, simply ask for "discreet shipping" and we'll ship your box out in completely discreet shipping! While most of our products come in plain brown boxes with little or no descriptive markings, a few of our underpads and pads/liners do have more descriptive markings on the outside. It is always best to ask for fully discreet shipping if you require it . Our shipping label simply states our warehouse address and the abbreviation of our company name: "SPCP, LLC."
** Do you ship to P.O. Boxes?
Yes, we sure do! Please be sure to choose either Priority Mail or Express Mail from the US Postal Service shipping options when checking out. There will be an additional fee.
** How are samples, bags, and cases shipped?
Samples are shipped through US Mail, while Bags and Cases are shipped via FedEx. We do offer expedited shipping options during the checkout process.
** Do you ship to Alaska and Hawaii?
We are able to ship to Alaska and Hawaii via USPS for an additional fee. Please be sure to choose the US Postal Service when checking out.
** I would like the package Held for Pickup. Do you offer this service?
We now offer the option to have your package delivered to your closest FedEx location. Simply enter your address during Checkout and our system will automatically detect the three closest locations! The order must be picked up within give business days or else it will be returned to us at the customer's expense
** How do I customize my delivery?
We highly recommend that our customers sign up with FedEx Delivery Manger HERE where you can customize your delivery options! With FedEx Delivery Manager, you can:
- Proactive delivery status updates via text, email or phone
- Schedule your delivery for a specific date, time or date and time
- Deliver to another address
- Hold at FedEx Location (if not chosen during checkout already!)
- Sign for a package to authorize FedEx to leave the package
- Provide delivery instructions, such as "leave at the front door" (if not specified during checkout already!)
- Request vacation hold to suspend deliveries